Privacy Policy

Bloom Nails & Beauty ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, disclose, and protect your personal data when you use our online platform and services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Australian privacy principles.

Information We Collect

We collect personal information you provide to us when you use our site, book appointments, or interact with us. This may include:

• Contact details such as your name, phone number, and email address.
• Information necessary to provide services, such as preferences related to services like manicures, pedicures, nail enhancements, nail art, eyelash extensions, brow shaping and tinting, and waxing.
• Booking and appointment details.
• Communication history with us.
• Payment information (processed by secure third-party providers, we do not store full payment card details).
• Information automatically collected when you visit our site, such as your IP address, browser type, operating system, and usage data (e.g., pages viewed, time spent on pages). This is collected through cookies and similar technologies.

How We Use Your Information

We use your personal information for various purposes, including:

• To provide and manage the services you request, including processing appointments for manicures, pedicures, nail enhancements, nail art, eyelash extensions, brow shaping and tinting, and waxing.
• To communicate with you regarding your bookings, appointments, and inquiries.
• To operate, maintain, and improve our site and services.
• To understand how you use our site and tailor your experience.
• To send you updates, promotional materials, and other communications (if you have consented to receive them).
• To comply with legal obligations.
• To protect our rights and interests and those of others.

Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

• Performance of a contract: To provide the services you have booked or requested.
• Your consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications.
• Legitimate interests: To operate and improve our business, provided these interests are not overridden by your data protection rights.
• Legal obligations: To comply with applicable laws and regulations.

Sharing and Disclosure of Information

We may share your personal information with third parties under the following circumstances:

• Service providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as appointment scheduling platforms, payment processors, and website hosting providers. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• With your consent: We may share your information with other parties when we have your explicit consent.

We do not sell your personal information to third parties.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of our relationship with you, to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data:

• The right to access: You have the right to request a copy of the personal data we hold about you.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• The right to erasure: You have the right to request that we delete your personal data under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The revised policy will be posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at our physical address:

Bloom Nails & Beauty
27 Elgin Street,
Carlton, VIC, 3053,
Australia.